AN UPDATE FOR OUR CUSTOMERS – AND A FREE WEEK OF SERVICE

First of all, we want to thank our customers for their patience during this very trying time. We have tried to keep your servers available to you for play while we seek to recover or restore as much information to our database as possible.

Due to the severity of the issues that we have been addressing, we have decided to go ahead and execute today on a plan of significant facility and hardware upgrades that we were planning to do in late fall. As a result of the move and the hardware upgrades you will see various components of our system, including the game servers, go offline and back online over the next forty-eight hours.

We again apologize for this interruption of service but this facility and hardware upgrade would have been necessary in the near future and we have therefore decided to execute it in conjunction with our database restoration.

We understand the importance of our service to our customers and we will make this upgrade as quickly and painlessly as possible but, in return for this disruption in our web interface and due to the move, we will be crediting each of our customers with a free week of service.

We apologize for any inconvenience our customers may have encountered over the last couple of days with their game servers. Unfortunately, early Friday morning EDT we suffered a hardware failure in our primary data center which affected our main database. We are still working diligently to alleviate the situation and hope to be back up and fully functioning shortly.

In the meantime, your servers are still available for you to play but you will not be able to make changes to your server and its configuration until we are able to get the database fully back on line. Please be assured that there was no compromise in security and that your customer information remains safe and secure.

Again, we apologize for this disruption of service and are working as hard as possible to return to normal operations. We will, of course, be crediting everyone with free days of service for the days that the servers have been unavailable.

Please call 770-344-1100 if your game server is not currently running.